Shop Policies


When will I get my order?

Usually, it takes 3 – 7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3 – 4 business days
  • Europe: 6 – 8 business days
  • Australia: 2 – 14 business days
  • Japan: 4 – 8 business days
  • International: 10 – 20 business days

[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual, and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It’s difficult to predict the shipping times. Estimated shipping times are from the:

US: 3 – 7 business days

EU: 6 – 12 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them
  • If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at: mickimoss@silenttreestudios.com with your order number.
  • If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.



How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at: mickimoss@silenttreestudios.com

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged! To help us resolve this for you quickly, please email us at: mickimoss@silenttreestudios.com
within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!



Because these products are Print On Demand, we don’t offer returns and exchanges. Please make sure you check the sizing chart in the product description section and order the correct size, and make absolutely sure your shipping address is correct and complete! If there’s something wrong with your order (e.g. an incorrect item was shipped) please let us know by contacting us at: mickimoss@silenttreestudios.com!

Do you offer refunds?

Again, because these products are Print On Demand, we don’t offer returns and exchanges. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at: mickimoss@silenttreestudios.com with photos of wrong/damaged items and we’ll sort that out for you.

If you are uncomfortable with this policy, please check out my Society 6 Store (button link on my website under the Shop area) for alternative products. Society 6 does offer refunds through their platform.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, please check out our sizing charts – we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at: mickimoss@silenttreestudios.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!


Please note: I sell all my original artwork on my social media pages, to my email list, and through the Washington Hall Gallery in Central City, CO. If you are interested in purchasing an original piece, please sign up on my email list, and follow me on social media (links on the Home Page of my website). Also check out Gilpin Arts (Washington Hall Gallery) at: www.facebook.com/GilpinCountyArtsAssociation/

Thank you so much for your support!  🙂